Frequently Asked Questions
- How do I order a Gift for Life item?
- What do I receive?
- How does it work? And where does my money go?
- How long does it take for my physical Gift card to be delivered?
- Will my Gift for Life card be delivered direct to my client or employee?
- What is the last date for orders for Christmas 2008?
- How much of my donation reaches the project?
- How do I know my money gets there?
- Are Gift for Life purchases tax-deductible?
- Can I have a receipt made out to the person receiving the card?
- What happens if a gift is over-subscribed?
- How can I get more information on the projects these gifts support?
- Can I trace which family my corporate gift goes to in the developing world?
- I notice that some of the gifts are animals, are animals treated well in developing countries?
- Are some gifts better than others?
1. How do I order a Gift for Life item?
You can ONLY order corporate gift items from the Gift catalogue through our website.- Online by visiting the Corporate gifts section on this website.
2. What do I receive?
Based on the amount that you have entered, you will receive ‘x’ number of personalised physical cards that will carry up to three images of Gift for Life items as well as a descriptions of the items you have selected.Your personalised card will also carry your company name and your own personalised message to either your staff or clients. The card will also provide a space to record the name of the person who will be 'receiving' your gift. The amount you have spent is not included on the physical card.
3. How does it work? And where does my money go?
When you order a corporate gift from this catalogue, we allocate your donation to the appropriate project(s) that you have selected, allowing field staff to purchase those specific items.For example, if you buy a heifer calf, funds will be sent to our partner, Serve, in Afghanistan. Serve will use your donation to purchase a calf - the calf will then be distributed to a needy family.
4. How long does it take for my physical Gift card to be delivered?
Please allow at least 3 working days from when you make your order, plus NZ Post delivery (see below). Delivery service of cards can vary depending on the time of year eg. leading up to Christmas deliveries may take longer than usual. Cost Booking, handling and courier fee $8.00 Auckland 2 working days 2 working day Nationwide 2 - 3 working days 2 working day Rural Delivery 2 - 3 working days 2 - 3 working days| Cost | Booking, handling and courier fee | $8.00 |
| Auckland | 2 working days | 2 working day |
| Nationwide | 2 - 3 working days | 2 working day |
| Rural Delivery | 2 - 3 working days | 2 - 3 working days |
5. Will my Gift for Life card be delivered direct to my client or employee?
The physical card will be sent to you directly so that you can fill in their details inside the card. You will also need to fill in their address details on the envelope supplied to forward onto them.6. What is the last date for orders for Christmas 2008?
If you are require cards or certificates for Christmas we strongly recommend you make your order well in advance of the Christmas rush to avoid disappointment.We will be processing and sending all orders for corporate cards and certificates received up to and including Sunday 21st of December prior to Christmas. Any orders for cards made after Sunday 21st of December will be processed in the New Year (after Wednesday 7th January).
As deliveries rely on NZ Courier Post, we can’t guarantee that orders will be received by you prior to Christmas. Please feel free to contact us with regard to the status of your order.
7. How much of my donation reaches the project?
It is extremely important to us to be the best possible stewards of everything we receive but all this doesn't happen on its own. There is a cost but we guarantee that TEAR Fund is continually trying to reduce the costs of its operations to ensure that we can make the biggest impact possible.If you would like further information or a copy of TEAR Fund's audited financial accounts please contact enquiries@tearfund.org.nz
8. How do I know my money gets there?
TEAR Fund regularly audits its projects and partners, and we in turn are audited by external auditors; in some cases by NZAID. We not only audit that the money gets to the intended partner and project, but we also audit how effective the money given is being used and how it is impacting the communities and individuals involved.9. Are Gift for Life purchases tax-deductible?
Yes, the 'purchaser' only will be mailed a tax-deductible receipt. Receipts will be mailed after the end of the tax year in April.10. Can I have a receipt made out to the person receiving the card?
Sorry, no. The money received is a donation to TEAR Fund so the donor must receive the receipt.11. What happens if a gift is over-subscribed?
In the event of a particular item being oversubscribed, please allow TEAR Fund the discretion of redirecting your donation to other activities of the same project, or to an equally worthwhile community development project.12. How can I get more information on the projects these gifts support?
For more information regarding the projects featured in Gift for Life (including projects in Afghanistan, Cambodia, India, Indonesia, and Uganda) please contact TEAR Fund on 0800 800 777 or email: enquiries@tearfund.org.nz13. Can I trace which family my corporate gift goes to in the developing world?
No - gifts are all put into a pooled fund and sent to communities as a lump sum. Although the end product is individuals being helped, we are unable to link you to those individuals.14. I notice that some of the gifts are animals, are animals treated well in developing communities?
The feedback we receive time and time again from our programmes’ team, who regularly visit communities, is that animals are not mistreated."Animals are often the main source of family income in rural developing communities and are therefore usually treated with high regard and respect. The animal's owner is totally aware that the animal is hugely significant in terms of helping provide a livelihood and so making sure animals are well cared for is given high priority." - Marty Pritchard Programmes officer, TEAR Fund.
